FAQ
Explore our frequently asked questions to learn more about how Broker Genius can transform your customs brokerage experience.
BrokerGenius generates XML files that can be directly imported into ASYCUDA, streamlining your customs declaration process.
Yes, our system allows you to upload and process multiple invoices simultaneously, saving you time and effort.
Our software is designed to handle invoices of varying complexity. If you have specific
concerns, please contact our support team.
This feature allows you to easily categorize and group similar items from your invoices using a simple drag-and-drop interface.
BrokerGenius uses adaptive AI to remember your item groupings and HS code adjustments, becoming more efficient with each use.
Yes, you can easily change HS codes within the system. The software will remember your preferences for future use.
BrokerGenius automatically balances items to match the total weight declared on the invoice, ensuring accuracy in your declarations.
Yes, you can cancel your subscription at any time. Refunds for yearly subscriptions are prorated based on usage.
Yes, the system can generate detailed worksheets showing item numbers, grouped amounts, and corresponding invoice details.
multi-user access for team collaboration. The exact number of users depends on your chosen plan.
A line refers to a single item from an invoice that is extracted and returned by our software. Each distinct item on an invoice counts as one line.
There’s no limit on the number of invoices. The limit is based on the total number of lines across all invoices.
With the Basic Plan on a monthly billing cycle, you’re charged $150 each month. If you choose the yearly billing option, you pay $1,620 upfront, which breaks down to $135 per month, effectively giving you two months free.
Yes, you can upgrade at any time. Downgrades typically take effect at the start of your next billing cycle.
If you exceed your line limit, additional lines are billed at the per-line rate for your plan. Consider upgrading if you consistently go over your limit.
No, unused lines do not roll over. Your line count resets at the beginning of each billing cycle.
Still have a question?
If you need more information or have specific queries, feel free to reach out to our support team. We’re here to help!
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